Delivery & Returns

UK Delivery:
a) UK Mainland Standard – Sent via Royal Mail or Hermes and takes 3-5 working days from despatch. Cost £4.95. (FREE if order is over £50).

    b) UK Offshore Standard – Sent via Royal Mail or Hermes and takes up to 8 working days from despatch. Cost is £8.95 or free if you spend over £50.
      c) UK Mainland Express – Royal Mail Special Delivery or Hermes. Mainland UK cost is £8.95. Please order before 6pm on a working day for delivery between 8am and 8pm the next day (Monday to Friday. Some post codes may take 2 days, in which event we will advise you). Orders placed Saturday and Sundays are collected by Hermes on Monday for delivery Tuesday. A signature is required for this service, if you request the parcel is left somewhere this is at your own risk and claims can't be made for lost deliveries.

      Heavy items such as bags of feed may incur an additional delivery charge. In such instances we will contact you to agree any additional charge prior to delivering any goods you have ordered.

        Overseas orders:
        a) EU standard delivery cost for parcels weighing up to 25kg is £4.95 and delivery takes up to 30 days from dispatch.

          b) Overseas (Malta; Finland; Estonia; Sweden; Latvia; Romania; Norway) standard delivery cost for parcels weighing up to 25kg is £4.95 and delivery takes up to 30 days from dispatch.
            c) Overseas (excluding EU; Spain; Portugal; Italy; Malta; Finland; Estonia; Sweden; Latvia; Romania; Norway) standard delivery cost for parcels weighing up to 25kg is £15.00 and delivery takes up to 30 days from dispatch

            Please note it is your responsibility for payment of any import duties so please contact your local customs office in the country of your delivery to confirm if you are not sure.

            Royal Mail and Hermes deliveries normally require a signature.

            Upon receiving your order, please check the items are correct and contact us as soon as possible on 01430 860486 (and in any event within a reasonable time after receiving your order) to inform us of any discrepancies.

            We reserve the right to change the courier used to deliver your goods from time to time. This will not affect the price that you are charged.

             
            Returns:
            We are happy to refund or exchange goods if returned within 28 days of purchase. This excludes personalized and customized products. This period can be extended at Christmas time, and if you find you are unable to return the goods within this period (due to holidays etc) simply call us w0n 01430 860486 and we will be able to extend this term for you.

            The goods must be returned unused, and in the condition which they were sent out. We will not accept back soiled items, so ensure when trying on rugs etc. you use a clean sheet under the rug to ensure it does not get grubby and covered in hairs.

            Re-package the goods in the original packaging ensuring the original labels are attached.

            Return the goods to the Post Office or other courier, and please ensure you retain a certificate of posting, and that the goods are insured against loss or damage.

             

             

            Return all parcels to Snafflers, 66 High Street, Holme upon Spalding Moor, Yorkshire, YO43 4AA